Last week I was traveling to visit with some clients and decided to stop by one of our customer’s home to see how the delivery was going for the crew and family moving in to their new home. As I pulled up, I noticed the crew has just completed taking the last items in the home. When I walked in the home, the customer was sitting down with the driver to finalize the paperwork. Everything looked like it was going well, but I wanted to ask the customer about his experience moving with us. I wanted to share his comments about his experience and the key that made his move successful…
“I have moved several times with my company, said the customer. Some have been good moving experiences, while others have not. However, I feel that communication is the key to a successful relocation. The household goods moving coordinator was excellent from the introduction call, to keeping us informed all the way through the moving process. We have so many things going on from house hunting trips, to buying and selling our home. I want to know what is going on so we can plan accordingly. Some of the moves in the past were not positive because I felt like I was constantly contacting the company to find out information. This was frustrating. This move has been the best move I have made and hopefully the last one. The moving coordinator and driver kept me updated from start to finish. This was a great experience for our family. “
Communication is the most important part of the moving process. It starts with a great introduction call to discuss the moving process, confirm moving needs, and keeping the customer and client updated throughout the entire move.
When looking through the customer lens, it is a fact that the moving coordinator and driver communication can elevate the moving experience for customers and clients.
How do you define a successful relocation?
This has been a “Relocation Minute” update on “Communication” with Bruce Waller, For more information, call 972-389-5673, or email firstname.lastname@example.org or check out our my social media Facebook and twitter page.