3 C’s that will elevate your relocation program from good to GREAT in 2015.

The household goods moving industry continues to change due to the industry wide driver shortage, increased government regulations, and the pressure of improving the company bottom line. Many companies are finding alternative solutions, as well as relying on their network to help move their client’s household good moves.

As you review your program, I want to share 3 critical areas to measure when reviewing your relocation partnerships in 2015. Good to great

Capacity. The average moving company in the US has 1 office, 3 trucks, and about 15 employees. The driver shortage is making this even more challenging today as companies look to the network to help with commitment to customers. The moving company you work with is listed as the booking agent and is responsible for coordinating the employee move, AND most importantly assigning a truck to transport the household goods shipment. It is an advantage to be partnering with companies that own many agents nationwide with a large driver population. This gives your employees the best chance to secure their preferred moving dates during summer peak season (May-September) and end of each month , while giving you peace of mind knowing your partnership is more than just a moving estimate.

Compliance. Human Resource departments are accountable for making sure their company is always in compliance. It is imperative that you partner with moving companies that will audit your household goods moving invoices, as well as manage your relocation policy for compliance. The best partners can provide you with taxable and non-taxable reporting to help ease the complexities of calculating relocation spend. They can also help you with benchmarking, and trends to help update your policy. One example of auditing is to make sure your partner reviews the driver paperwork for accuracy, and make sure it aligns with the estimate and invoice being sent to the customer. Complete, accurate, and timely paperwork will help make the relocation a success.

Coaching. When speaking to my HR network, many tell me that relocation is a small percentage of their job responsibilities, along with other HR competencies such as Human Relations, Workforce Planning, Risk Management, and more… Therefore, it is imperative that you are working with a relocation partner that will not only provide a great moving service, but coach you on what is best for the company and the employee. One example is that a great relocation partner will provide you with moving options, and explain any challenges or benefits before the move begins. This gives you a chance to review best decision based on cost and employee moving experience.

Rising transportation costs will continue to be a challenge for everyone. However, if you partner with the right company, they will help elevate your relocation program with capacity, compliance, and coaching. These areas will help drive efficiencies while reducing costs for your organization… and most importantly, make relocation EASY for you and your employees!

Call to action: Review your current relocation partners capacity, compliance and coaching approach this year. If there are any gaps, look to possibly add a secondary provider for peak season. You will be glad once summer is here, and so will your employees.

This has been a “Relocation Minute” update on “Capacity, Compliance, and Coaching” with Bruce Waller, For more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out our my social media Facebook and twitter page.

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