In chapter 4 of my book, Find Your Lane, I talk about “Planning: Your Road Map for Success. When I decided to write my book, I started with an outline, when our family decides to take a vacation, we outline the timeline to plan our events… and when we help our clients with household goods moving for candidates from one city to another, we start with a plan for both our customers and our clients managing the relocation.
The best plan for a successful household goods move, always starts with a pre-move survey. The survey gives us the information to determine the number of boxes that need to be packed, the number of crew members needed for loading the truck, the space we need for the moving truck, the access for loading, and more importantly, how much the move is going to cost!
There are three different ways to get a “budget/estimate” for a household goods move and each option below serves a different purpose. …
but only one gives us the most accuracy!
- The “Ballpark or Quick Quote” survey which is based on size of home. These budgets are great for someone considering a household goods move based on size of home averages. Best for a “quick estimate over the phone” to see if it makes sense to move or sell items, but you really don’t know what’s in the home, which is why you will need to follow up with a visual survey before the move.
- The “Virtual / Phone” survey… This is an innovative way to “virtually see” the contents on the home. Moving company contacts candidate (spouse in most cases) and goes through the home ON VIDEO to identify items in home. This method is typically used in “Difficult to Service” areas and/or “Fast Breaking” moves. However, there can be challenges if customer does not show all of the areas (such as a closet or attic), or if you need to measure items. Also, if the technology is poor at destination, then it can be extremely frustrating for the customer and take much longer than planned.
- The “On site visual” survey is the very best method to survey any home. Depending on size of the home, this process takes 30 minutes to an hour. It also gives the surveyor a chance to view the access as well as answer questions along the way.
Here are a couple of examples we recently came across showing the survey variances:
Example #1 – Ballpark to Virtual Survey…
When calculating a ballpark,, then followed up with a virtual survey. In this case, we calculated a 3,400 sq. ft home to be approx 23,800 lbs. based on averages, but when we completed the virtual survey, it was 29,000 lbs. This would be critical for both pricing and planning for the van operator timeline.
Example #2 – Ballpark to On-site survey
The customer advised over the phone that she had a 4000 sq. ft home, so we calculated 28,000 lbs.. BUT when we arrived and went through the home, there was no furniture. Customer had sold everything leaving approx. 4,500 lbs. which resulted approx $10,000 less cost than what was expected. This can be significant.
There are many cases like this because everyone has something different in their home. The bottom line is that a candidate really needs to schedule an on-site visual survey for best accuracy. Yes, there are still chances of error during the process since some homes are challenging to survey, or some furniture / boxes weigh more or less than the average, but it provide the most accurate pricing for the client and will help plan a successful household goods relocation
Call to Action: Reach out to your preferred provider and have some dialogue about survey options to help you achieve your business goals when relocating talent. Let me know if I can help you or someone you know. It would be my pleasure!
Quote of the Week… “The art is the start.” (Guy Kawasaki)
This has been A Relocation Minute for “this survey is best for planning your next household goods move” with Bruce Waller, For more information, call 972-389-5673, or email email@example.com or check out our my social media Facebook and Twitter page.
Also, check out www.BruceWaller.com for review my latest leadership book “Find Your Lane” on sale at Amazon!