Uncertainty To Opportunity

Everyday seems so strange dealing with this terrible virus (COVID-19), but today reminded me of how strange the workplace has become.  People are trying to balance social distance with human interaction. It’s really hard and super challenging in more ways than one. Some of us can work from home while others need to actually work from the office depending on industry, roles, etc… It’s a time of uncertainty for all! 

I am blessed to be in a position to be able to work from home most of the time, but there are times I need to be in the field to help families with moving surveys for relocation. Today was one of those days. When families relocate, the survey is the first step to the planning process. With the virus, we are now able to offer virtual moving surveys instead of the in-home survey appointment if needed depending on customer preference and other variables. The in home survey is much better to not only see the items to be moved, but also for engagement and connectivity. Moving can be stressful, and the moving survey is a great opportunity for us to reduce stress for families and help drive a better experience when moving with our team. 

As I navigated in the field, I felt so many emotions and it reminded me of the fear, uncertainty, and most importantly the desire for connection in both our workplace and our world. Some of the things I experienced included…

  • Seeing empty offices in our building was surreal as people are working from home,
  • Being asked to use social distance in the office by talking with co-workers through the cubicle glass panels feels unwelcoming and disconnected but understand it helps people in the office feel safe, 
  • Wanting to shake our customers hands to let them know we here for them, but refraining even though it feels safe to do so…

But the most impactful moment happened as I was leaving the residence driving down the road looking over at the mailman delivering the mail. As we we driving, our eyes connected – and we both gave a small wave and a smile to each other. I could feel it… it was a sense of loneliness, but also a feeling of “we are going to get through this” moment. Both of us wanting to just stop and talk, give each other a pat on the back or hug, and share perspective. Instead we just kept driving knowing how tense the situation is for our human population. 

It’s a strange time, but also a time to stay positive knowing we are all in this together. 

I recently shared there are many these we can do to get through this challenging time. We can certainly conform to social distancing and other local, state, and national health guidelines. But we can also SMILE! 

Smiling is the new hand shake.. it’s the one thing needed today more than ever. When we smile, we are saying, “we are in this together”. 

Yes, it’s a time of uncertainty, but also a time of opportunity to help others even if it’s with a smile… oh, and virtual smiles work too 🙂

Quote of the week:“The only thing we have to fear is fear itself.”  Franklin D. Roosevelt

Call to Action: Stay educated, Have faith, and Smile. We are in this together!  

This has been A Relocation Minute on “Uncertainty to Opportunity ” with Bruce Waller, for more information, call 972-389-5673, or email bwaller@goarmstrong.com or check out my social media Facebook and Twitter page. Also, check out www.BruceWaller.com to review my leadership book “Find Your Lane” or leadership journal “Milemarkers” both available on amazon.

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